GX - Gatwick Express

The service provides direct trains to an airport, with tickets available online and through its mobile app.

Quick overview

Passengers can check train times, find assisted travel information and read guidance on luggage and other onboard travel.

Ticket types include First Class, Anytime, Off-Peak and Carnet.
Trains have Wi-Fi, tables, power and luggage storage areas.
Passenger Assist can be booked online.
Live boards show departures, arrivals, platform numbers, delays and cancellations.
Downloadable timetables and planned engineering work information are available.

Introduction

The service provides direct trains to an airport and sells train tickets online.

Ticket types include First Class, Anytime, Off-Peak and Carnet tickets. The service also provides journey information and assisted travel.

What GX - Gatwick Express offers

Train tickets are available through the website and mobile app. The site also provides live train information, timetables and updates about planned engineering work.

On board, the trains have Wi-Fi, tables, power and luggage storage areas. The site provides guidance on travelling with luggage, bikes, scooters and pets.

Product and service categories

Train tickets

Ticket types include First Class, Anytime and Off-Peak. Anytime tickets are valid for travel at any time. Carnet tickets are listed for frequent travellers, alongside child tickets and Web Duo tickets.

Onboard travel

Trains have luggage rack space, with overhead racks or space under seats for smaller bags. Priority seating is available for new and expectant parents. The site also gives guidance on bikes, scooters and pets on board.

Assisted travel

Passenger Assist offers assistance for passengers with disabilities, trouble communicating or difficulty getting around. An online form is available to book assistance. The site also provides information about priority seat cards, wheelchairs and mobility scooters.

Travel information

Live departure and arrival boards show train running information. Downloadable timetables are available by station. The site also provides alternative route maps and information about planned engineering work.

Browse the full range on the GX - Gatwick Express website.

More Info

Using the website

Search is available for station and ticket information. An online account lets users access their purchase history and opt in to journey alerts and personalised travel updates.

The mobile app can be used to book and use tickets on a phone. It also provides real-time travel updates.

Live boards show platform numbers, delays and cancellations. For journeys within the next two hours, colour-coded symbols indicate expected seat availability where information is available.

Notable features

Passengers can book assisted travel before their journey. For disabled, injured or older passengers, the assisted travel team can arrange help with one item of hand luggage and up to two larger items. Each larger item must weigh no more than 23kg and measure no more than 30cm × 70cm × 90cm.

Station information includes facilities, maps and accessibility details. Lost property information is also available.

Frequently asked questions

Can I take luggage on the train?

Passengers can bring up to three pieces of luggage, provided they can carry and store them safely. Restrictions apply to some items.

Can I take a bicycle on board?

Many services allow bicycles. Restrictions may apply to non-folding bikes during busy periods.

How do I book travel assistance?

An online form is available for booking assistance. The assisted travel team can also arrange help with luggage within its stated size and weight limits.

Can I check how busy a train may be?

Live departure boards show colour-coded seat availability symbols where information is available for journeys within the next two hours. Online timetables also show how busy trains usually are on individual days of the week.

What information appears on the live train boards?

The boards show departures and arrivals, including platform numbers. They also show delays and cancellations.

Can I use a ticket on my phone?

The mobile app lets passengers book, download and use a ticket on their phone. It also provides travel updates.

Key takeaways

Direct train services to an airport
First Class, Anytime, Off-Peak and Carnet tickets
Onboard Wi-Fi, power and luggage storage
Assisted travel booking and luggage support within stated limits
Live train boards, timetables and engineering work information

Summary

The service offers train ticket booking, onboard facilities, assisted travel and journey information. Passengers can use the website or app to book tickets and check service updates.