Aviva

Aviva provides insurance, savings, investments and pension products, as well as services for businesses and employers.

Quick overview

Its range includes motor, home, travel, life and health insurance, alongside workplace pensions and group protection.

Motor options include car, van, electric car and learner driver insurance.
Home and travel insurance offer optional add-ons, with conditions applying to some cover.
Savings accounts, investment funds and retirement products are available.
MyAviva lets account holders manage policies and view documents.
Alternative document formats include large print, Braille and audio.

Introduction

Aviva provides insurance, savings, investments and pension products, alongside services for employers and businesses.

Its insurance options include motor, home, travel, life and health cover. The range also includes workplace pensions, investment accounts and retirement products.

What Aviva offers

Insurance options include cover for vehicles, homes and trips, as well as life, health and personal accident insurance. Aviva also offers pet insurance, income protection and breakdown cover.

Alongside these products are savings accounts, investment funds and pensions. Employers can explore workplace pensions, group protection, business health insurance and business insurance.

Product and service categories

Motor insurance

Motor options include car, multi-car, electric car, van and temporary car insurance. There is also cover for learner drivers, classic cars, motorhomes and campervans, plus business vehicle and van insurance.

Car insurance is available with comprehensive cover or third party, fire and theft cover. Optional add-ons include a courtesy car and motor injury protection; both are available only with comprehensive cover.

Home insurance

Home insurance includes buildings and contents cover, with separate options for tenants and renters and for landlords. Optional add-ons include accidental damage, cycle cover, home emergency and personal belongings cover.

Accidental damage cover is available at two levels for buildings and contents. Cycle cover extends to pedal cycles outside the home, with locking conditions applying to unattended cycles.

Travel insurance

Travel insurance is available for a single trip or as annual multi-trip cover. Both options have optional belongings and winter sports cover.

Cruise cover is available when Aviva has been told about the cruise and it is shown on the policy schedule. Travel insurance also includes options to add friends or family members to a policy.

Life and protection

Life cover options include life insurance, over 50s life insurance and critical illness cover. Aviva also offers income protection insurance, accidental death insurance and accidental permanent injury insurance.

Group life insurance, group critical illness cover and group income protection are available through its business services.

Health insurance

Health products include health insurance, diagnostics insurance and health cover add-ons. Business health insurance is also available, with options listed for different employee group sizes.

Health insurance includes access to a digital GP. This is a non-contractual benefit that Aviva can change or withdraw.

Savings and investments

Options include savings accounts, a stocks and shares ISA, a junior ISA and an investment account. Aviva also offers ready-made funds, self-select funds, with-profits investment funds and share dealing.

The savings marketplace lets account holders compare, manage and switch between savings accounts. Investment values can go down as well as up.

Pensions and retirement

Aviva offers a self-invested personal pension and workplace pensions, as well as pension transfer services. Retirement products include pension drawdown, pension annuities, immediate life annuities and fixed-term annuities.

Other listed services include equity release and lifetime care. For employers, pension options include group personal pensions and group self-invested personal pensions.

Business services

Business insurance includes cover for vehicles, premises and liability. Employers can also explore workplace pensions, group protection and business health insurance.

Aviva offers support with workplace pension set-up and ongoing management. Its business health insurance can be tailored, and group protection includes life insurance, critical illness cover and income protection.

Browse the full range on the Aviva website.

More Info

Using the website

The site has a search tool and an account login. MyAviva lets policyholders view and make changes to car, home and health policies, access savings and investments, and keep track of a pension. Account holders can also view documents.

Tools include an ISA calculator, investment calculator, life insurance calculator and retirement planner. Guides cover topics such as investing, savings, pensions and pension transfers.

The help service includes a chatbot for account management and directing enquiries to the relevant team. Aviva also provides information about making insurance claims.

Notable features

Aviva offers documents in alternative formats, including large print, Braille and audio. Its website supports screen readers and can be navigated using a keyboard, voice control, a switch device or other assistive technology.

Language translation is available for questions, quotes and claims when phone lines are open. A sign language interpreter service and a relay service are also available for contacting Aviva.

Frequently asked questions

What types of car insurance cover are available?

Aviva offers comprehensive cover and third party, fire and theft cover. Comprehensive cover includes accidental damage, while third party, fire and theft cover includes theft and fire damage to the insured vehicle and cover for injury or damage caused to others.

Can I add cycle cover to home insurance?

Cycle cover is available as an optional add-on for pedal cycles outside the home. Unattended cycles must be locked inside a building or chained to something that cannot be moved for theft cover to apply.

Does travel insurance cover cruises?

Aviva must be told that a trip involves a cruise. Cruise cover must also be shown on the policy schedule.

Can I add winter sports cover to travel insurance?

Winter sports cover is an optional add-on for single-trip and annual multi-trip policies. Cover limits and exclusions apply.

What document formats can I request?

Aviva offers large print and Grade 1 or Grade 2 Braille. Audio documents are available on CD, MP3 and USB.

What can I do in MyAviva?

MyAviva lets account holders view documents and manage their account. The app also lets them view and change car, home and health policies, access savings and investments, and keep track of a pension.

Key takeaways

Insurance options include motor, home, travel, life, health and pet cover.
Car, home and travel insurance have optional add-ons, with conditions applying to some choices.
Savings accounts, investment funds and pensions are available alongside retirement products.
Business services include workplace pensions, group protection and insurance.
MyAviva provides account management, while alternative document formats and contact services are available.

Summary

Aviva brings together insurance, savings, investment and pension products, with additional services for businesses and employers. Its account tools, calculators, guides and accessible document formats provide several ways to manage and explore those products.