Animal Friends

Animal Friends offers pet insurance for dogs, cats and horses.

Quick overview

Dog and cat policies include Accident Only, Time Limited, Max Benefit and Lifetime cover, while horse insurance is Time Limited.

Dog insurance includes cover for puppies and older dogs.
The site also names kitten and older cat insurance.
Dog and cat customers can access Joii Pet Care vet video consultations.
Pet microchip registration is included with dog and cat policies, excluding Accident Only policies. Terms and conditions apply.
Website resources include breed guides, pet advice and policy documents.

Introduction

Animal Friends offers pet insurance for dogs, cats and horses.

Its dog and cat insurance includes Accident Only, Time Limited, Max Benefit and Lifetime options. Horse insurance is offered as Time Limited cover.

What Animal Friends offers

Dog insurance includes cover for puppies and older dogs. The site also names kitten and older cat insurance, alongside its cat policies.

Policy features vary. Some dog policies include public liability cover, while most cover dental accidents and some cover both dental accidents and illnesses. Policy terms and conditions apply.

Product and service categories

Dog insurance

Accident Only dog insurance covers accidents, not illnesses or diseases. Time Limited policies cover accidents and illnesses for up to 12 months or until the applicable cover limit is reached, whichever happens first. If renewal falls within that period, the policy must be renewed for cover to continue.

Max Benefit policies have a set cover limit for each condition, with no time limit while the policy is renewed each year. Lifetime policies cover long-term, chronic and recurring conditions, as well as short-term illness and injury, provided the policy is renewed each year without a break. Lifetime options include an annual limit for all conditions or an annual limit for each condition.

Cat insurance

Cat policies include Accident Only, Time Limited, Max Benefit and Lifetime options. The site also names kitten and older cat insurance. Most dog and cat policies cover dental accidents, with some covering dental illnesses too.

Horse insurance

Horse insurance is a Time Limited product. Cover for each accident or illness lasts for up to 12 months or until the applicable cover limit is reached, whichever happens first.

Browse the full range on the Animal Friends website.

More Info

Using the website

The website has a search function, an account login and live chat. Account holders can view policy details and documents and manage information including microchip numbers.

Pet resources include dog breed guides, puppy advice, training and behaviour articles, and advice on dog food and diet. The site also names a fireworks readiness checker, a podcast and an online pet pharmacy. Dog and horse advice pages and blogs are available alongside cat advice and a cat blog.

Notable features

Dog and cat insurance customers can access vet video consultations through Joii Pet Care. Dog and cat policies also include pet microchip registration with Pet Database, except for Accident Only policies. Terms and conditions apply.

Dog policies cover complementary treatments when recommended by a vet, including physiotherapy. Some policies also include dental illness cover or public liability cover.

Frequently asked questions

How old must a puppy be to be insured?

Animal Friends can insure a puppy from four weeks old. The puppy must live with its owner.

Do dog and cat policies include microchip registration?

Pet microchip registration with Pet Database is included with dog and cat insurance, excluding Accident Only policies. Terms and conditions apply.

Are vet video consultations available?

Dog and cat insurance customers can access vet video consultations through Joii Pet Care. The service is available at any time of day or night.

Where can I find my policy number?

The policy number appears on policy documentation and the policy schedule. Policy details are also available through the online account, which requires registration.

Are policy documents available in audio format?

Audio policy booklets are available for Accident Only and Lifetime dog insurance. Written policy booklets are also available for these types of cover.

What dog advice is available?

Dog advice includes an owner checklist and breed guides. There are also articles on puppy care, training, behaviour, food and diet.

Key takeaways

Pet insurance is available for dogs, cats and horses.
Dog and cat policies include four types of cover.
Horse insurance is Time Limited cover.
Dog and cat customers can access Joii Pet Care vet video consultations.
The website includes pet advice, policy documents and an account login.

Summary

Animal Friends offers several types of dog and cat insurance and Time Limited horse insurance. Its website also provides pet advice, policy documents, account access and vet video consultations for dog and cat insurance customers.